Client:
CMS PLC
Sector:
Distributor of IT Infrastructure, Network and Security Solutions
The Business:
CMS PLC is a leading Distributor of IT Infrastructure, Network and Security Solutions, priding themselves in excellence of distribution, they have a Head Office and Main Distribution Centre based in Farnborough, Hampshire, as well as three fully stocked trade counter locations in London, Northampton and Manchester.
Consultancy Brief:
CMS PLC had grown considerably over the prior 10 years, and whilst it was performing well in terms of turnover and profitability, the business was at such a size, where the Managing Director recognised the need for consultancy support to take the business strategy, structure and management team to the next level.
Key Deliverables
MHL worked with CMS PLC for a period of 10 months, initially undertaking a full 360 business review with key staff to get a detailed understanding of the business, identifying where key improvements could be made and working with the MD to develop a Strategy Plan for the business. Over the following months MHL worked with the business to provide accountability in the implementation of the plan, including:
Running a series of bespoke management development modules designed to enhance the leadership skills within the business
Working closely with the branch and sales managers to develop their leadership, communication and business development skills
Identifying business improvements to ensure consistency in HR, annual performance appraisals and development planning
Developing and enhancing processes to ensure an open culture of communication throughout the business.
The Outcome
Performance highlights included:
Introduction of strategic planning process and monthly management meetings
Much improved communications and HR processes, improving morale and performance
Surpassing the previous best months sales results during the period of consultancy
Finished the financial year on a record turnover
